Speakers
Description
This study investigated Vietnamese education managers’ readiness to adopt information and communication technology (ICT) tools in language testing and assessment. It aimed to explore their attitudes, preparedness, and the challenges they face in integrating ICT-based assessments within higher education institutions. Drawing on the Unified Theory of Acceptance and Use of Technology (UTAUT) by Venkatesh et al. (2003), the study examined how performance expectancy, effort expectancy, social influence, and facilitating conditions shape managerial readiness. A purposive sampling strategy was used to conduct an exploratory survey with 40 managers from various universities to identify general trends in attitudes and readiness. Semi-structured interviews were then conducted with eight managers to gain deeper insights into their experiences and barriers. Quantitative data were analyzed descriptively, and qualitative data were thematically coded using UTAUT constructs. The findings show that positive attitudes are driven by perceived benefits of ICT in enhancing validity, transparency, and efficiency in assessment. However, readiness levels vary significantly due to gaps in digital literacy, infrastructure, and training. Key challenges include financial constraints, limited technical support, resistance to change, and unsupportive organizational cultures. These insights provide practical recommendations for policymakers and institutional leaders to address systemic barriers and promote effective ICT adoption in language assessment management.
Keywords: ICT adoption, Language assessment, Managerial readiness, UTAUT, Higher education in Vietnam.
Biography
NGUYEN, Thi To Loan has been teaching EFL/ESL for nearly 19 years at Hung Vuong University, Phu Tho, Vietnam. Currently, she is Vice Head of the Division of English Linguistics and Culture Studies. She obtained her Doctoral Degree at Universities of Languages and International Studies (ULIS), Vietnam National University. Her research interests involve Language Testing and Assessment, English Teaching Methodology, and Professional Development.
Ta Thi Mai Huong is an EFL lecturer at the School of Foreign Languages, Thai Nguyen University, Vietnam. She holds a Master’s Degree in English Linguistics from VNU - University of Languages and International Studies and is currently pursuing her PhD in English Language Teaching Theories and Methodology. Her research primarily focuses on English language teaching methodology, language testing and assessment, intercultural competence in language education, and teacher professional development.
Ngo Thi Thanh is an English as a Foreign Language (EFL) lecturer at Foreign Trade University in Hanoi, Vietnam. She has a Master's degree in English Linguistics from VNU - University of Languages and International Studies and is currently working towards her PhD in English Language Teaching Theories and Methodology. Her research interests include classroom interaction, language testing and assessment, intercultural competence in language education, and teacher professional development.
